Kenya Exclusive

TrayTableSeatBack Travel Policy & Terms and Conditions

By booking a trip with TrayTableSeatBack, you acknowledge that you have read, understood, and agreed to the following policies and terms.

Payment Terms

• All payments made to TrayTableSeatBack are non-refundable and non-transferable under any circumstances.
• Payments cannot be applied to another trip, guest, or future date unless explicitly stated by TrayTableSeatBack in writing.

Cancellations, Missed Payments & Trip Withdrawals

• If you choose to cancel or withdraw from a trip at any time after making a payment, all funds paid will be forfeited.
• Failure to make a scheduled payment by the stated due date, without prior written approval, will result in automatic cancellation and forfeiture of all monies paid.
• Payments may not be transferred to another traveler, trip, or event.
• All itineraries are tentative and subject to change at the discretion of TrayTableSeatBack due to operational needs, vendor changes, or unforeseen circumstances.

Visa & Entry Requirements (Very Important)

• Guests are solely responsible for researching, applying for, and obtaining all required visas, entry permits, and travel authorizations.
• Failure to obtain a visa or denial of entry for any reason does NOT qualify for a refund or credit.
• TrayTableSeatBack is not responsible for visa processing times, denials, embassy decisions, or incomplete documentation.
• No refunds, credits, or exceptions will be made due to visa issues, passport issues, or entry refusal.

Refund Policy – Unforeseen Circumstances

In the event of unforeseen circumstances (including but not limited to pandemics, natural disasters, government restrictions, or force majeure events):

• Refunds are strictly based on the policies of airlines, hotels, tour operators, and other third-party vendors.
• TrayTableSeatBack does not guarantee refunds beyond what is recovered from vendors.
• Any approved refunds may take up to 120 days to process.

Trip Postponements

• If a trip is postponed by TrayTableSeatBack, guests will receive a 100% trip credit equal to the amount paid.
• Credits are valid for 12 months from the original departure date and may be applied toward any TrayTableSeatBack curated trip or event.
• Credits are non-refundable and non-transferable.

COVID-19, Health & Medical Requirements

• If the destination requires vaccinations, testing, or health documentation and you are unable or unwilling to comply, no refund will be issued.

• If you test positive while abroad, you are fully responsible for all related expenses, including but not limited to quarantine lodging, meals, testing, transportation, and medical care.

Travel Insurance

• Comprehensive travel insurance is strongly recommended for all travelers and should include:
• • Trip cancellation or interruption
  • Medical emergencies
  • Lost, stolen, or delayed baggage
  • Quarantine accommodations
  • COVID-19 related coverage

General Travel Policies & Guest Responsibility

• Passports must be valid for at least six (6) months beyond the travel return date.
• Guests are responsible for complying with all entry, visa, and customs requirements.
• TrayTableSeatBack is not liable for denied boarding, denied entry, or removal due to documentation issues.
• Guests must adhere to group schedules, timelines, and conduct standards. Failure to comply may result in removal from group activities without refund.
• TrayTableSeatBack is not responsible for airline-related issues, including delays, cancellations, schedule changes, seat assignments, or baggage mishandling.

Acknowledgment

By submitting payment, you confirm that you understand and accept all terms and conditions outlined above.